Maintenance · Repair

Half the system is out, and nobody knows why

Fixtures that stopped, runs that flicker, a transformer that trips, a timer that never follows sunset. We troubleshoot the system — including systems installed by somebody else — and repair what is actually wrong.

Symptoms

What we get called out for

Most calls come down to a handful of patterns, and the pattern usually tells us where to start looking.

  • A single fixture out while everything else works
  • A whole run dark — usually one shared fault, not six failed fixtures
  • Lights flickering or dimming as the evening goes on
  • The system coming on late, going off early, or not following sunset
  • A transformer that hums, trips or has stopped altogether
  • Fixtures leaning, buried, submerged or knocked out of aim
  • Colour that no longer matches across the property
  • Exposed wire pulled up by a mower, an edger or a root
Hand tools laid out on a work surface before a landscape lighting service visit
Diagnosis

Find the fault before replacing parts

Several fixtures failing together almost always points at something shared: a connection, a length of wire, a run, the transformer or the controls. Replacing fixtures at that point buys nothing.

We check voltage at the transformer and out at the fixtures, follow the runs, open the connections that matter and test the controls. What comes back is a list of what is wrong and what it takes to fix it — not a quote for a new system.

Wiring

Wire, connections and voltage

Low-voltage wiring fails in predictable places: connections that were never watertight, wire nicked by a shovel or an edger, runs that were too long for the load from the beginning, and cable that has worked its way to the surface over the years.

Voltage drop is the quiet version of the same problem — the far end of a long run sits below what the fixtures need, so they dim, shift colour or cut out while everything nearer the transformer looks fine.

Transformer

The box everything else depends on

A transformer that trips, hums or has gone dead can mean a failed unit, a short somewhere on the runs, or simply more load than it was ever sized for — often because fixtures were added to a system that had no capacity left.

We test it before condemning it. Where the unit is sound and the problem is load or wiring, replacing the transformer would have solved nothing.

Controls

Timers, photocells and schedules

Control faults look like system faults. A timer that lost its programme after a power cut, a photocell buried under new planting, an astronomical schedule that was never set for Houston, a controller that fell off the network months ago.

They are also the cheapest thing on the property to put right, which is why they get checked early.

Other people's work

We repair systems we did not install

Builder-installed systems, work by a previous contractor, a system that came with the house — it makes no difference. You do not need to know who put it in or what was used.

We evaluate what is there, say what can be saved, and are clear when the honest answer is that repairing it again is worse value than replacing a section of it.

Palms and planting uplit at night on a property with an established lighting system
The decision

Repair, upgrade or replace

The answer comes from the condition of the parts: fixtures, wire, transformer, controls, the age of the system and whether the original design still suits the property. It is frequently a mix — repair the wiring, retrofit the fixtures that are worth keeping, replace the handful that are not.

A repair visit is also the cheapest time to fix a design problem. If three fixtures are aimed at something that stopped being interesting ten years ago, moving them costs almost nothing while we are already on the property.

Related services

Where a repair usually leads

Landscape Lighting Maintenance

Cleaning, re-aiming and voltage checks — most repairs start as maintenance that never happened.

Landscape Lighting Maintenance

LED Upgrades & Retrofitting

When the halogen system fails often enough that converting it costs less than repairing it again.

LED Upgrades & Retrofitting

Maintenance & Repair

The whole aftercare picture: what a service visit covers and how often a system needs one.

Maintenance & Repair

Landscape Lighting Installation

When the wiring, transformer and layout are past repair and a proper system is the cheaper answer.

Landscape Lighting Installation

Landscape Lighting Design

A repair visit often reveals that the original design, not the equipment, is the problem.

Landscape Lighting Design
FAQ

Repair questions

Why did several lights go out at once?

Fixtures failing together usually means one shared cause — a connection, a run of wire, the transformer or the controls. Troubleshooting finds which before anything gets replaced.

Why is my landscape lighting flickering?

Connections, voltage drop, damaged wire, the fixtures themselves, LED components or the transformer. The system should be tested rather than having parts swapped at random.

Can you repair a system another company installed?

Yes, including builder-installed systems. You do not need to know who installed it or what equipment was used.

Can damaged low-voltage wire be repaired?

Yes. We inspect exposed or damaged wiring and decide whether it needs a proper watertight repair, replacement of the section, or simply reburying.

Can transformers be repaired?

We troubleshoot the transformer and say whether it can stay in service. Often the transformer is fine and the fault is load or wiring.

My lights come on at the wrong time. Is that a repair?

Usually it is a control problem — a timer that lost its programme, a buried photocell or a schedule that never tracked sunset. It is the cheapest thing on the property to correct.

Should I repair an old halogen system or convert it?

It depends on the fixtures, the wire and the transformer. Where the infrastructure is sound, converting is often cheaper over a couple of years than repeated repairs. LED Upgrades & Retrofitting

Do you repair commercial lighting too?

Yes, on appropriate commercial properties — the same troubleshooting on a larger system. Commercial Outdoor Lighting

Free consultation

Tell us what stopped working

One fixture or the whole system, ours or somebody else's — the first step is finding out what is actually wrong rather than replacing parts and hoping.