Aftercare

Lighting is installed once. It is lived with for years

Trees grow, planting fills in, wire works its way up, lenses dirty and timers drift. Maintenance, repair and upgrades are what keep a system looking like the design it started as.

Three services

What aftercare actually means

Most properties need all three at different points: routine service, the occasional repair, and eventually an upgrade when the equipment has had its life.

Outdoor Lighting Repair

Something has stopped working: a run gone dark, flickering fixtures, a transformer that trips, controls that lost their schedule.

Outdoor Lighting Repair

Landscape Lighting Maintenance

Nothing is broken, but the property no longer looks right — dirty lenses, planting in front of fixtures, aim that has drifted.

Landscape Lighting Maintenance

LED Upgrades & Retrofitting

An older halogen system converted to LED, keeping the fixtures, wire and transformer that are still worth keeping.

LED Upgrades & Retrofitting
Symptoms

Signs a system needs service

Systems rarely fail all at once. They degrade — a fixture here, a shrub there — until the property looks noticeably duller than it used to.

  • Fixtures out, or a whole run dark
  • Lights that flicker, dim or shift colour through the evening
  • Lighting that comes on late, goes off early or ignores the schedule
  • Planting grown in front of fixtures
  • Fixtures leaning, sunk, buried or knocked out of aim
  • Wire visible at the surface
  • Colour that no longer matches across the property
  • A transformer that hums, trips or runs hot
The visit

What happens when we come out

We walk the system with you, then go through it properly: voltage at the transformer and out on the runs, connections, fixtures, lenses, mounts, controls. Anything that needs cleaning, re-aiming or reburying gets done there.

What comes back is what is actually wrong and what putting it right involves — not a quote for a new system. Where the honest answer is that a section is past repair, we say that too.

Tools laid out for an outdoor lighting service visit
Other people's work

We service systems we did not install

Builder-installed lighting, a system left by a previous owner, work by a contractor who is no longer around. You do not need to know who installed it or what equipment was used.

Most of our service work starts this way, usually with a homeowner who has been told the whole system needs replacing.

The decision

Repair, maintain, retrofit or replace

It is decided by the condition of the parts: fixtures, wire, transformer, controls, the age of the system and whether the original design still suits a property that has had ten more years of growth on it.

In practice the answer is usually a mix — repair the wiring, retrofit the fixtures worth keeping, move a few that are aimed at nothing, and leave the rest alone.

Who we service

Residential and commercial systems

The same service covers homes and appropriate commercial property: estates with tree-mounted lighting, small urban lots, office and retail frontages, monument signs and courtyards.

Commercial systems tend to need a rhythm rather than a call-out — a facade with two fixtures out reads badly to every visitor arriving after dark.

Related services

Where aftercare connects

Landscape Lighting Design

When a service visit shows the design, not the equipment, is what stopped working.

Landscape Lighting Design

Our Design Process

Where service fits in the life of a system, from the first consultation onward.

Our Design Process

Reviews

Long-term customers are mostly service customers: repairs, maintenance and additions.

Reviews
FAQ

Service questions

How often should outdoor lighting be serviced?

There is no single schedule. Planting, tree growth, the age of the system and irrigation all change it. If the lighting no longer looks the way it did, that is the schedule.

Do you service systems installed by other companies?

Yes, including builder-installed systems. Most of our service work starts that way.

Several lights went out at once. What does that mean?

Usually one shared cause — a connection, a run of wire, the transformer or the controls — rather than several failed fixtures. Outdoor Lighting Repair

Does LED lighting still need maintenance?

Yes. LED means fewer lamp changes, not fewer dirty lenses, overgrown shrubs or fixtures knocked out of aim. Landscape Lighting Maintenance

Can an old halogen system be converted?

Often, keeping the fixtures, wire and transformer that are sound. LED Upgrades & Retrofitting

Can you add lighting during a service visit?

Often — if the transformer has capacity and a run is nearby. It is the cheapest time to extend a system.

Do you service commercial properties?

Yes, on appropriate commercial property, usually on a regular rhythm rather than call-out by call-out.

Is there a maintenance programme?

Yes, ongoing maintenance options are available — ask for the current terms when you call.

Free consultation

Tell us what the lighting is doing

A run that is dark, a timer that never follows sunset, or simply a property that does not look the way it did five years ago. All three are the same phone call.